Communicating with employees, customers, clients and co-workers is a major part of an individual’s workday. Recent studies indicate that miscommunication and misunderstandings are the greatest causes of conflict and lack of productivity in the workplace. This workshop provides a variety of tools, strategies and helpful guidelines to develop and implement the initial steps to effective communication.

Learning Objectives:

  • Utilize proven communication strategies
  • Improve critical listening skills
  • Implement eight concrete steps to increasing the impact of communication
  • Recognize the most appropriate means of communication in a variety of situations.

Who should attend?

Management and all levels of staff.

Beck, Goodman & Associates Inc.