Linda, thank you for meeting with our team regarding emotional intelligence. I am sure we will put this knowledge to good use in our work.

I have enjoyed the course. The material reviewed helped me to understand what I was doing 'the hard way'. I appreciate your help.

Linda, I am happy to say that my very 1st customer was a very angry lady and I was able to defuse the situation and get a thank you even though I couldn't divulge the information she was looking for. I am very proud of myself! I have to say that, besides improving our customer service skills, you really helped us bond as a group and we are really supportive of each other. Thank you for everything.

Instructor very good at pulling audience together and keeping focus.

I believe that the skills presented will be very useful in improving interaction with customers. The delivery of the material was very engaging.