We work with change-oriented executives to help them make better decisions, convert those decisions to actions.
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Emotional intelligence (EI) encompasses the personal, emotional, and social abilities and skills which allow us to succeed in coping with environmental demands and pressures.
The workshop covers the following five categories:
Linda Beck, Chief Learning Officer
Linda, thank you for meeting with our team regarding emotional intelligence. I am sure we will put this knowledge to good use in our work.
I have enjoyed the course. The material reviewed helped me to understand what I was doing 'the hard way'. I appreciate your help.
Linda, I am happy to say that my very 1st customer was a very angry lady and I was able to defuse the situation and get a thank you even though I couldn't divulge the information she was looking for. I am very proud of myself! I have to say that, besides improving our customer service skills, you really helped us bond as a group and we are really supportive of each other. Thank you for everything.
Instructor very good at pulling audience together and keeping focus.
I believe that the skills presented will be very useful in improving interaction with customers. The delivery of the material was very engaging.