Communicating with employees, customers, clients and co-workers is a major part of an individual’s workday. Recent studies indicate that miscommunication and misunderstandings are the greatest causes of conflict and lack of productivity in the workplace. This workshop provides a variety of tools, strategies and helpful guidelines to develop and implement the initial steps to effective communication.
- Utilize proven communication strategies
- Improve critical listening skills
- Implement eight concrete steps to increasing the impact of communication
- Recognize the most appropriate means of communication in a variety of situations.
Who should attend?
Management and all levels of staff.