"Wish it was another full day. Really enjoyed these sessions. I’m learning many new tools to become a better manager. Thanks."
Janice D, City of Toronto
Linda, thank you for meeting with our team regarding emotional intelligence. I am sure we will put this knowledge to good use in our work.
Stephen D, Ryder Canada
I have enjoyed the course. The material reviewed helped me to understand what I was doing 'the hard way'. I appreciate your help.
Nadia RM, City of Toronto
Linda, I am happy to say that my very 1st customer was a very angry lady and I was able to defuse the situation and get a thank you even though I couldn't divulge the information she was looking for. I am very proud of myself! I have to say that, besides improving our customer service skills, you really helped us bond as a group and we are really supportive of each other. Thank you for everything.
MPM, Ministry of Transportation
Instructor very good at pulling audience together and keeping focus.
Michael M, Mytrak Health Systems Inc.
I believe that the skills presented will be very useful in improving interaction with customers. The delivery of the material was very engaging.
Michael B, Resources Management Strategies Inc.
Great session. I am sure we came out as a stronger and closer team.
Julie B, Georgia-Pacific
I highly recommend the Project Management course developed and facilitated by Linda Beck. This course helped me gain invaluable insight on how to successfully manage a project regardless of the size and scope.
Gino D, Toronto Dominion
Great course- very informative and educational. Facilitator ensured it was fun for everyone and entertaining. One of the best courses I’ve attended—lots of role play and people involvement
Rhonda L, Town of Richmond hill
I wanted to send you this email to thank you very much for the fantastic Course you led for the Town of Richmond Hill Front Line Staff. We have a little chat today about it and all decided you made this Workshop very informative, fun and interactive. I would highly recommend this course to anyone that has to work in the front line. Once again thank you so much Linda and I hope we can all see you again at a future course you will be heading up.
City of Toronto
I felt our instructor did a fantastic job in presenting the customer service material. In addition, she did a fantastic job pulling people back when they would digress. The course did a good job relating to the various positions of the wide range of participants.
The entire customer service program was interesting and very helpful to the court services working environment. Linda's delivery was great and the interactions throughout kept people involved. Thank you Linda. I know we were a hard group, but I think you broke through. Linda: Thanks for listening to our feedback! You have provided valuable information that will assist in day to day handling of sometimes difficult customers.I enjoyed participating these courses. Linda Beck made each class fun and she is very informed and knowledgeable. I want to thank her for her comments, patience, and understanding.