Communicating with employees, customers, clients and co-workers is a major part of an individual’s workday. Recent studies indicate that miscommunication and misunderstandings are the greatest causes of conflict and lack of productivity in the workplace. This workshop provides a variety of tools, strategies and helpful guidelines to develop and implement the initial steps to effective communication.

Learning Objectives:

• Utilize proven communication strategies
• Improve critical listening skills
• Implement eight concrete steps to increasing the impact of communication
• Recognize the most appropriate means of communication in a variety of situations.

Who should attend?

Management and all levels of staff.