People are all different. Their individual personalities, backgrounds and experiences tend to influence how they perceive events, actions and words. Appreciating the significance that emotional hot buttons play in interpersonal relationships is an important first step in understanding the dynamics of conflict. This workshop is designed to help participants appreciate varying approaches to managing conflict. It also provides hands-on implementation techniques to help employees understand and resolve conflicts before they become crises.

Learning Objectives:

• Understand that conflict, during dynamic, changing times is inevitable
• Assess your own personal conflict management approach
• Identify five ways to deal with conflict
• Compare the differences in varying approaches and learn to select and apply the most appropriate to each given situation.

Who should attend?

Human Resource Professionals, managers, staff.