People listen constantly, yet ineffective and often indifferent listening is one of the most frequent causes of disfunction in the workplace that leads to mistakes, wasted time, and can lower productivity, morale and employee engagement.

This workshop focuses on enhancing our listening skills by first addressing the reality of why we do not listen:

• It’s hard work. It means concentrating on others rather than on myself.
• We suffer from information overload.
• We are constantly rushing.
• We lack training.

AND a six-step model that, when followed, will help all participants become active, compassionate listeners with customers, co-workers, or bosses.  During this course, each step will be defined, and shown to impact not only our workplace scenarios, but all aspects of our lives by building strong, trusting relationships. Dale Carnegie said: “You can make more friends in two months by becoming genuinely interested in other people than you can in two years by trying to get other people interested in you”. 

Learning Objectives:

• Dissect and define the components of powerful listening using the six-step model
• Practice listening when the situation becomes challenging
• Ask the right questions
• Consider three listening styles to increase awareness of your own listening habits
• Identify common barriers to effective listening
• Heighten awareness and sensitivity to accents and languages that are different from yours

Who Should Attend?

Management and all levels of staff.